Warranty & Guarantee Policy
At Mevlora, we want our customers to have a clear understanding of what is and is not covered when purchasing hobby boxes, trading cards, and collectible products from our store.
This Warranty & Guarantee Policy explains our approach to product condition, manufacturer warranties, product contents, and customer concerns.
1. Our Commitment
Mevlora makes reasonable efforts to provide accurate product information and to fulfill orders with the products described on our website.
We aim to ensure that products are properly processed, packaged, and shipped to customers.
If you receive a product that is incorrect, damaged, defective, or materially different from what was ordered, please contact us so that we can review the issue and determine the appropriate resolution.
2. Product Condition
Products sold as new or sealed are intended to be supplied in the condition described on the applicable product listing.
For factory-sealed collectible products, the original manufacturer is responsible for the manufacturing and packaging of the product.
Mevlora does not independently manufacture, authenticate, grade, or alter the contents of sealed products unless specifically stated otherwise.
3. Manufacturer Warranties
Some products may be covered by a manufacturer’s warranty or other manufacturer’s support program.
If a manufacturer provides a warranty for a particular product, that warranty may be subject to the manufacturer’s own terms, conditions, exclusions, and procedures.
Mevlora does not extend or modify a manufacturer’s warranty unless we expressly state otherwise.
Customers may be required to contact the manufacturer directly for certain warranty claims.
4. Product Defects
If you believe a product has a manufacturing defect, please contact Mevlora at:
Please provide:
Your order number
Product name
Description of the issue
Photographs or other evidence of the issue, when applicable
We will review the information and determine whether the issue appears to be related to the product, shipping, or another circumstance.
Where appropriate, we may provide return, replacement, refund, or manufacturer-support instructions.
5. Damaged Products During Delivery
If a product arrives damaged, please contact us as soon as reasonably possible.
Please provide:
Your order number
Photographs of the shipping package
Photographs of the damaged product
A description of the damage
Tracking information, if available
We will review the circumstances and determine the appropriate next steps in accordance with our applicable policies.
6. Incorrect Products
If you receive a product that is different from the product you ordered, please contact us at:
We will review your order and the product received and provide instructions for resolving the issue.
7. Guarantee of Specific Cards or Pulls
Mevlora does not guarantee specific cards, hits, autographs, memorabilia cards, parallels, inserts, rarities, or other individual collectibles inside factory-sealed products unless a specific product listing expressly states otherwise.
The contents and odds of sealed hobby boxes, packs, cases, and other trading card products are determined by the manufacturer.
Purchasing a sealed product does not guarantee that it will contain a particular card or type of card.
8. Guarantee of Collectible Value
Mevlora does not guarantee the current or future monetary value of any hobby box, trading card, collectible, or individual card.
Collectible values can change based on:
Supply and demand
Card condition
Player or character popularity
Market trends
Product availability
Grading
Release activity
Other market conditions
Customers should purchase collectible products based on their own interests and expectations rather than an expectation of financial gain.
9. Product Images and Packaging
Product images displayed on our website are provided to help customers identify and understand the products being offered.
Manufacturer packaging, artwork, colors, designs, and other visual details may change.
As a result, the actual product packaging may differ from images displayed on our website.
Such differences do not necessarily indicate that the wrong product was supplied.
10. Product Information
We make reasonable efforts to keep product descriptions and specifications accurate.
However, information supplied by manufacturers or distributors may change.
This may include:
Product configuration
Number of cards or packs
Packaging
Product artwork
Inserts
Parallels
Product odds
Release dates
Other product specifications
Where manufacturer information changes, the final product may differ from preliminary information displayed during an earlier stage of the product’s release cycle.
11. Sealed Product Returns
Because Mevlora sells collectible products, special conditions may apply to sealed products.
Eligible returns are generally subject to our Return & Refund Policy.
Unless otherwise stated, sealed products should remain unopened and in their original condition to qualify for a standard return.
Opened, used, altered, or damaged collectible products may not qualify for a standard return unless the product was received damaged, defective, incorrect, or materially different from what was ordered.
12. Warranty Exclusions
Unless otherwise required by applicable law or expressly stated by Mevlora or the manufacturer, warranty or guarantee coverage does not generally extend to issues caused by:
Normal wear and tear
Improper handling
Improper storage
Accidental damage
Water or liquid exposure
Extreme heat or environmental conditions
Alteration or modification
Opening or tampering with sealed products
Damage occurring after delivery
Normal variations in manufacturer packaging
Changes in collectible market value
Manufacturer-specific warranty exclusions may also apply.
13. Customer Responsibilities
Customers are responsible for:
Reviewing product descriptions before purchasing
Following applicable manufacturer instructions
Handling products appropriately
Storing collectible products in suitable conditions
Inspecting products after delivery
Contacting Mevlora promptly when an issue occurs
Customers should retain order confirmations and other relevant purchase information in case assistance is required.
14. Statutory and Consumer Rights
This policy does not limit or exclude any warranty, consumer protection, or other legal right that cannot lawfully be limited or excluded under applicable law.
Depending on the product, purchase, and applicable law, customers may have additional rights beyond those described in this policy.
15. How to Make a Warranty or Product Claim
To report a product issue, contact:
Email: contact@Mevlora.com
Please include:
Full name
Order number
Email address used for the purchase
Product name
Description of the issue
Photographs or supporting information when applicable
Our customer support team will review the information and advise you of the next steps.
16. Contact Information
Mevlora
2007 Venice Blvd.
Los Angeles, CA 90006
United States
Email: contact@Mevlora.com
We are committed to providing clear product information and helping customers resolve legitimate product and order issues.
Mevlora
Collectibles You Can Trust