Return & Refund Policy
30-Day Return Window
Mevlora accepts requests to return an eligible product within 30 days after delivery. To qualify for a change-of-mind return, the product must be unused, unopened, sealed where originally sealed, complete, in its original packaging, and in resalable condition.
To request a return, email contact@Mevlora.com within 30 days after delivery. Include the order number, the product you wish to return, the reason for the request, and photographs when relevant. Do not send a product back until Mevlora provides return instructions or authorization.
Products Not Eligible for Change-of-Mind Return
The following products are generally not eligible for a change-of-mind return:
- Opened hobby boxes, packs, cases, mystery products, repacks, or other sealed collectible products;
- Single cards, graded cards, or products whose protective seal or packaging has been removed;
- Products damaged, altered, used, or made incomplete after delivery;
- Personalized, special-order, clearance, or final-sale products when identified as such before purchase;
- Digital products, gift cards, or downloadable products, if offered; and
- Any product returned more than 30 days after delivery, unless applicable law requires otherwise.
These exclusions do not remove rights for a wrong product, verified missing item, transit damage, or a defect covered by law or an applicable warranty.
Randomized Collectible Contents
A sealed collectible product cannot be returned after opening because of an unfavorable pull, a missing desired player or team, market-value changes, ordinary collation variance, or a perceived failure to meet an average insertion ratio. Card and pack-content defects controlled by a manufacturer may need to be submitted through the manufacturer's support process.
Damaged Products
If a product arrives damaged, keep the item and all packaging and contact Mevlora as soon as possible. Provide the order number, a description, photographs of the outer package, inner packaging, and product, and relevant tracking information. Do not open a visibly damaged sealed product before receiving instructions if opening it could affect the claim.
After review, Mevlora may offer an appropriate remedy, such as replacement, return authorization, refund, or assistance with a carrier or manufacturer claim. The available remedy depends on the evidence, inventory, cause of damage, and applicable law.
Wrong or Missing Products
If Mevlora sends the wrong product or an item is missing from the package, contact us promptly and within the 30-day return period. Include the order number and photographs of the package, shipping label, contents, and product received. Keep all packaging while we investigate.
When the error or shortage is verified, Mevlora will provide an appropriate correction, such as sending the correct or missing item, providing return instructions and a prepaid label, or issuing a refund.
Return Shipping
If a return results from a verified Mevlora error, wrong item, or covered delivery damage, Mevlora will provide return instructions and, when a return is required, a prepaid return label.
For an approved change-of-mind return, the customer is generally responsible for return shipping unless Mevlora agrees otherwise. Use a tracked service and package the product securely. The customer remains responsible for loss or damage during return transit when using a label not supplied by Mevlora.
Inspection and Refunds
Returned products are inspected after receipt. If the return is approved, the refund will be submitted to the original payment method. The refund may exclude original shipping charges unless the return results from Mevlora's error or applicable law requires reimbursement. Payment providers may need additional time to display the refund.
If a returned product is opened, incomplete, damaged after delivery, or materially different from the approved return condition, Mevlora may refuse the return or reduce the refund to the extent permitted by law.
Exchanges
Direct exchanges depend on inventory. Mevlora may instead refund an approved return and ask the customer to place a new order. A replacement for a wrong, missing, or damaged product is subject to verification and availability.
Cancellations
Contact Mevlora as soon as possible to request cancellation. We will make reasonable efforts to cancel an order before processing or shipment. Cancellation is not guaranteed after fulfillment begins. Once shipped, an order cannot normally be canceled, but an eligible unopened product may be returned within 30 days after delivery.
Non-Waivable Rights
Nothing in this Return and Refund Policy excludes or limits a consumer right or remedy that cannot legally be excluded or limited.
Contact Information
Store:
Mevlora.com
Brand:
Mevlora
Address:
2007 Venice Blvd.
Los Angeles, CA 90006
United States
Phone:
+1 (279) 227-5520
Email:
contact@Mevlora.com
Mevlora
Collectibles You Can Trust