Shipping Policy
At Mevlora, we are committed to processing and shipping collectible card and hobby box orders as quickly and securely as reasonably possible. This Shipping Policy explains our shipping area, processing estimates, delivery estimates, charges, tracking, and procedures for common shipping issues.
Shipping Area
Mevlora currently ships to addresses within the United States. At this time, we do not guarantee shipping availability outside the United States. Contact us before ordering if you need confirmation that we can ship to a particular address.
Order Processing
Orders are generally processed and prepared for shipment within 1–2 business days after the order is placed successfully and payment is confirmed.
Business days are Monday through Friday, excluding applicable U.S. federal holidays. Orders placed on weekends or holidays generally begin processing on the next business day. Processing time is separate from shipping transit time.
Shipping and Delivery Time
After an order is processed and shipped, estimated delivery is generally 3–5 business days. The overall estimated timeframe is therefore normally:
- 1–2 business days for processing
- 3–5 business days for delivery
These timeframes are estimates for convenience and are not guaranteed delivery dates. Actual timing may vary because of destination, carrier, service level, weather, holidays, demand, transportation disruptions, address problems, and other circumstances outside Mevlora's reasonable control.
Shipping Costs
Any applicable shipping charge will be displayed during checkout before you complete the purchase. If a product or promotion qualifies for free shipping, checkout will display the applicable shipping charge as free.
Mevlora may change shipping rates or promotions at any time. The applicable shipping charge displayed at checkout when you place the order will apply to that order.
Shipping Address
You are responsible for providing a complete and accurate shipping address, including the recipient's full name, street address, apartment or unit number, city, state, and ZIP code.
If you notice an address error after placing an order, email contact@Mevlora.com as soon as possible. We will make reasonable efforts to update the address before shipment, but an address change is not guaranteed after processing begins or after the package ships.
Mevlora is not responsible for a delivery problem caused by an incorrect, incomplete, or undeliverable address supplied by the customer, except where applicable law provides otherwise. If a package is returned for an address problem, additional shipping charges may apply to reship it.
Tracking Information
When available, tracking information will be provided after shipment. Carrier systems may require additional time before tracking shows movement. If an order contains several products, Mevlora may ship them together or separately, and you may receive more than one tracking number.
Carrier Delays
Once a package is transferred to a carrier, delays may result from severe weather, natural disasters, transportation disruption, carrier operations, holidays, peak periods, address errors, processing delays, or other unforeseen circumstances. Mevlora will make reasonable efforts to assist when a shipping issue occurs but cannot guarantee a particular delivery date.
Lost or Delayed Packages
If tracking shows a delay, allow the carrier reasonable additional time to complete delivery. If the package appears lost or tracking has not updated for an extended period, email contact@Mevlora.com with the order number.
We will review available tracking information and assist with appropriate next steps, which may include contacting the carrier or requesting additional information.
Packages Marked Delivered
If tracking shows delivery but you cannot locate the package, first check the mailbox or usual delivery location, around the property, with household members and neighbors, and in any designated package or secure delivery area. You should also contact the carrier using the tracking information.
If the package remains missing, contact Mevlora with the order number and tracking information. We will review available information and provide reasonable assistance. A remedy will depend on the facts, carrier findings, and applicable law.
Damaged Packages
If a package arrives visibly damaged, document the condition as soon as possible. Keep the product, shipping box, labels, and packing materials. Email contact@Mevlora.com with the order number, a description, photographs of the package and product, and relevant tracking information.
Do not open a visibly damaged sealed collectible product if opening it would prevent us or the carrier from evaluating the condition. We will review the situation and provide instructions for the appropriate next steps.
Collectible and Hobby Box Products
Mevlora takes reasonable care to package collectible products appropriately and reduce the risk of transit damage. Carrier handling after transfer is outside our direct control. Customers should inspect packages and sealed products promptly after delivery.
Pre-Orders and Backordered Products
Pre-order and backordered products may have different processing and delivery timelines. Expected availability or shipping timing will be communicated on the product page or through customer communication. When an order combines available and pre-order products, fulfillment may depend on the circumstances and inventory availability.
Order Cancellations
If you need to cancel an order, email contact@Mevlora.com as soon as possible. We will make reasonable efforts to accommodate a request before the order is processed or shipped. Once the order ships, cancellation may no longer be possible and the Return and Refund Policy may apply.
Contact Information
Store:
Mevlora.com
Brand:
Mevlora
Address:
2007 Venice Blvd.
Los Angeles, CA 90006
United States
Phone:
+1 (279) 227-5520
Email:
contact@Mevlora.com
Mevlora
Collectibles You Can Trust