Warranty & Product Issues Policy
Scope
Mevlora will review requests involving a product that arrives damaged, is incorrect, is missing from a package, or has a suspected defect. Unless a product page or written statement expressly provides a separate Mevlora warranty, this policy does not create a fixed 12-month store warranty. Eligible returns remain subject to the 30-day Return and Refund Policy.
Manufacturer warranties may apply to sealed collectible products, individual cards, pack contents, accessories, and supplies. Manufacturer-controlled issues may need to be submitted directly to the manufacturer.
Delivery Damage
If a product arrives damaged, document the condition as soon as possible. Keep the product, shipping box, label, inner packaging, and all packing materials. Send the order number, description, photographs, and tracking information to contact@Mevlora.com.
Do not open a visibly damaged sealed collectible product before receiving instructions when opening it would destroy evidence or affect eligibility. After review, Mevlora may offer a replacement, return authorization, refund, carrier-claim assistance, or manufacturer referral, depending on the circumstances and applicable law.
Wrong or Missing Products
Contact Mevlora promptly if the package contains the wrong product or an item is missing. Keep the package and contents and provide photographs. When the error or shortage is verified, Mevlora will provide an appropriate correction, which may include sending the correct or missing product, supplying a prepaid return label, or issuing a refund.
Manufacturer Defects and Pack Contents
Defects involving card printing, centering, surfaces, autographs, memorabilia, collation, pack contents, or manufacturer-stated insertion rates may be controlled by the manufacturer's policy. Mevlora may help identify the relevant manufacturer-support process but cannot guarantee the manufacturer's decision or remedy.
An unfavorable pull, ordinary collation variance, a change in market value, or failure to receive a desired card is not a product defect.
Exclusions
A replacement or store remedy is generally not available for customer-caused damage, misuse, improper storage, alteration, unauthorized repair, normal wear, loss or theft after delivery, or an opened collectible product that is not defective under applicable law or a manufacturer warranty.
How to Submit a Request
Email contact@Mevlora.com with the order number, delivery date, description of the problem, and clear photographs or other relevant evidence. Keep the product and packaging until the review is complete. Do not send a return without instructions.
Mevlora may request additional information needed to verify the issue. If a return is approved and required because of a verified Mevlora error or covered condition, Mevlora will provide return instructions and, where appropriate, a prepaid label.
Legal Rights
This policy supplements and does not replace any manufacturer warranty or consumer right that cannot lawfully be waived.
Contact Information
Store:
Mevlora.com
Brand:
Mevlora
Address:
2007 Venice Blvd.
Los Angeles, CA 90006
United States
Phone:
+1 (279) 227-5520
Email:
contact@Mevlora.com
Mevlora
Collectibles You Can Trust